Usetiful In-Depth Review: Features, Pricing & Alternatives (2023 Updated)

Welcome to our in-depth review of Usetiful! In this article, we will explore the features, pricing, and alternatives of this powerful Digital Adoption Platform (DAP). Whether you're a product manager, customer success manager, sales professional, or part of the human resources team, Usetiful offers a range of tools to enhance user onboarding, improve customer satisfaction, and boost engagement. Join us as we dive into the details and discover how Usetiful can help you achieve greater success in your digital software endeavors.

Usetiful Review: What is Usetiful

Are you looking for a way to improve digital adoption and increase user engagement in your digital software? Look no further than Usetiful! Usetiful is a B2B SaaS product that offers a Digital Adoption Platform (DAP) to enhance digital products with a controllable experience layer. This layer enables features for user onboarding, customer self-service, and feature adoption. With Usetiful, you can empower your customers to use your product faster and achieve greater customer success.

Usetiful Review: How can it be used?

Usetiful can be used by various user profiles to achieve different goals. Here are some ways different users can use Usetiful:

  • Product Managers: Guide your users to the "aha" moment with interactive walkthroughs. With Usetiful, you can create product tours and onboarding checklists to help new users explore your product with friendly and helpful step-by-step guidance.
  • Customer Success Managers: Unblock your customers with proactive support and deflect tickets. Usetiful's Assistant feature can answer customer FAQs, freeing up your customer success department. Customers can easily access help articles through a personalized widget or return to onboarding at any time.
  • Sales Teams: Close more deals with interactive product demos and Product-Led Sales. Usetiful allows you to present your product 24/7 with personalized interactive demonstrations. Convert leads faster while protecting your sales champions from non-qualified calls.
  • Human Resources: Onboard new hires to any digital tool and build engagement with your remote employees. Usetiful's product tours and onboarding checklists are handy when onboarding new hires to any digital tool, providing them with a friendly and helpful step-by-step guidance.

Usetiful Review: Who is it for?

Usetiful is for various profiles of users/customers, including:

  • Product Managers: Usetiful can help product managers enhance user onboarding and feature adoption.
  • Customer Success Managers: Usetiful can assist customer success managers in providing proactive support and improving customer satisfaction.
  • Sales Teams: Usetiful can empower sales teams to close more deals with interactive product demos.
  • Human Resources: Usetiful can aid HR teams in onboarding new hires to digital tools and building engagement with remote employees.

Usetiful Features

Usetiful offers a range of features to improve digital adoption and user engagement. Here are some key features:

  • Product Tours: Onboard your customers in an easy and fun way with interactive product tours.
  • Onboarding Checklist: Simplify complex onboarding processes with an easy-to-follow checklist.
  • Smart Tips: Provide helpful tooltips anywhere needed in your digital software.
  • Knowledge Base: Access all help content easily in one place.
  • Surveys & NPS: Collect feedback or measure NPS scores across different touchpoints.
  • Interactive Product Demos: Present your product to prospects and convert them faster.
  • Assistant: Provide 24/7 support with a virtual assistant for your customers.

Usetiful Pricing

Usetiful offers different pricing options to suit your needs. Here are some pricing plans:

  • Free Plan: Includes 2,000 assists per month, 1 product tour, 1 page with smart tips and 1 checklist, and 1 team member.
  • Plus Plan: Includes 5,000 assists per month, unlimited tours, smart tips, and checklists, and up to 2 team members.
  • Premium Plan: Includes up to 7 team members, 2 spaces, and all features from the Plus Plan.

Please note that pricing may vary, and it's best to reach out to their sales team for the most accurate pricing information.

Usetiful Alternatives

If you're looking for alternatives to Usetiful, consider the following options:

  • Walkme: Walkme is a digital adoption platform that helps users navigate through complex software.
  • Appcues: Appcues offers a user onboarding and product adoption platform to improve user engagement.
  • Intercom Product Tours: Intercom Product Tours provides interactive product tours to guide users through your software.

Usetiful Review: Pros & Cons

Pros of using Usetiful:

  • Improves digital adoption without coding
  • Increases user retention and engagement
  • Provides a range of features for user onboarding, customer self-service, and feature adoption
  • Offers personalized interactive product demos for sales teams
  • Enhances customer success with proactive support and an assistant feature

Cons of using Usetiful:

  • Pricing information may not be readily available on the website


Usetiful is a powerful Digital Adoption Platform that can help your business improve digital adoption, increase user engagement, and achieve greater customer success. With features such as product tours, onboarding checklists, and interactive product demos, Usetiful empowers your customers to use your product faster. While considering Usetiful, it's worth exploring alternatives like Walkme, Appcues, and Intercom Product Tours to find the best fit for your specific needs.

To learn more about Usetiful and other SaaS products, don't forget to check out my blog at


Upendra Varma

Upendra Varma

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