Usersnap In-Depth Review: Features & Alternatives (2023 Updated)

Hey there! Welcome to my in-depth review of Usersnap. If you're looking for a quirky and fun way to gather and manage user feedback, then Usersnap might just be the tool for you. In this review, we'll explore what Usersnap is all about, who can benefit from it, its features, pricing, alternatives, and more. So let's dive in!

Usersnap Review: What is Usersnap?

Usersnap is a B2B SaaS product that offers a platform for capturing and managing user feedback. It provides in-product feedback tools, such as screenshots and micro surveys, to empower users and gather valuable insights. With Usersnap, you can engage with users at the right time and by user behavior, making it easier to get more responses and improve your products quickly and precisely. Plus, Usersnap integrates with Jira and other popular tools, making issue reporting and UAT a breeze.

Usersnap Review: How can it be used?

Usersnap can be used in a variety of ways to enhance your product development process. Here are some examples:

  • Empower users to send accurate feedback faster: Usersnap allows users to easily send screen captures and targeted micro surveys based on user events. This helps gather more accurate feedback and insights from your users.
  • Accelerate communication and workflows: Usersnap provides smart tools to streamline communication and workflows. You can fetch user-end technical metadata, track feedback activities and segments, and connect with over 50 integrations, including popular project management tools like Jira.
  • Test new products and measure user sentiment: Usersnap enables you to test new products and measure user sentiment. By capturing user feedback and sentiment, you can make informed decisions to improve your products quickly and effectively.

Usersnap Review: Who is it for?

Usersnap is a versatile tool that can be beneficial for various user profiles, companies, and industries. Here are some examples:

  • Product Managers: Product Managers can use Usersnap to gather valuable feedback from users and prioritize features and enhancements based on user needs.
  • Developers and QA teams: Developers and QA teams can leverage Usersnap to streamline bug reporting and UAT processes. With integrations to popular issue tracking tools like Jira, reporting issues and tracking their progress becomes seamless.
  • UX/UI Designers: UX/UI Designers can use Usersnap to collect design feedback and iterate on their designs faster. Usersnap's in-product feedback tools, such as screenshots and annotations, make it easy for designers to understand user needs and make design improvements.
  • Marketing and Customer Success teams: Marketing and Customer Success teams can benefit from Usersnap by gathering user feedback and sentiment to improve marketing campaigns and customer experience.

Usersnap Features

Usersnap offers a range of features to help you capture, organize, respond, and scale user feedback. Here are some key features:

  • Screen capture tools: Usersnap allows users to send screen captures, making it easier for them to provide accurate feedback.
  • Micro surveys: With Usersnap, you can target micro surveys based on user events, helping you gather specific feedback at the right time.
  • Integration with Jira and more: Usersnap integrates with popular project management tools like Jira, making it seamless to report issues and track their progress.

Usersnap Plans

Usersnap offers different plans based on your needs. For more details about pricing, I've written a more in-depth review about Usersnap's pricing on my blog at usersnap pricing.

Usersnap Alternatives

If you're looking for alternatives to Usersnap, here are a few options to consider:

  • BugHerd: BugHerd is another user feedback and bug tracking tool that offers similar features to Usersnap.
  • UserTesting: UserTesting is a user research platform that allows you to gather feedback through user testing and remote usability studies.
  • Hotjar: Hotjar provides tools for website optimization, including heatmaps, session recordings, and feedback polls.

For more alternatives, check out my blog post on saas blog.

Usersnap Review: Pros & Cons

Here are some pros and cons to consider when evaluating Usersnap:


  • Easy-to-use interface
  • Seamless integration with popular project management tools
  • In-product feedback tools for precise feedback gathering
  • Targeted micro surveys based on user events
  • Versatile tool for various user profiles and industries


  • Pricing may be a bit high for small businesses
  • Limited customization options for feedback forms


In conclusion, Usersnap is a powerful tool for capturing, organizing, and scaling user feedback. Whether you're a product manager, developer, UX/UI designer, or part of a marketing or customer success team, Usersnap can help you gather valuable insights to improve your products and enhance the user experience. While it may have some limitations, the benefits Usersnap provides outweigh them.

If you're interested in learning more about Usersnap and other SaaS products, be sure to check out my blog at saas blog. I review various SaaS products and provide insights to help you make informed buying decisions.

So, what are you waiting for? Give Usersnap a try and start building better products with actionable user feedback!


Upendra Varma

Upendra Varma

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