Intercom Pricing & Plans (2023 Updated)

Hey there! Upendra Varma here, and today we're going to dive into the exciting world of Intercom pricing. If you're not familiar with Intercom, it's a B2B SaaS product that offers a range of customer support solutions. Whether you're a small team or an enterprise, Intercom has got you covered. So, let's get started and explore the different plans and costs that Intercom offers.

Intercom Pricing: Plans

Intercom offers three main plans: Starter, Pro, and Premium. Each plan comes with its own set of features and is designed to cater to different business needs. Let's take a closer look at what each plan has to offer.


The Starter plan is perfect for small teams or for those who want to use Intercom alongside their current support platform. It starts at $74 per month when billed annually and includes 2 seats and the ability to reach 1,000 people per month. With the Starter plan, you'll get access to features like Fin AI for customer service, Intercom Messenger, Shared Inbox, Tickets, Help Center, and more.


If you're looking to scale your personalized support as your business grows, the Pro plan is for you. It starts at $395 per month and includes 5 seats. With the Pro plan, you'll get all the features of the Starter plan, plus additional perks like Custom Answers for Fin, Multiple Inboxes, Assignment rules, Workflows for advanced automations, and more.


For those who want to maximize their support capabilities, the Premium plan offers the power, speed, and flexibility to support your customers and team. The pricing for the Premium plan is custom and can be obtained by talking to the Intercom sales team. With the Premium plan, you'll get all the features of the Pro plan, plus extras like Service Level Agreements (SLAs), Workload management, Custom analytics and reporting, and more.

Intercom Pricing: Which plan to pick?

Now that we've explored the different plans, you might be wondering which one is right for you. Well, it depends on your specific needs and budget. Here are some recommendations based on different use cases and price points:

  • If you're a small team or just starting out, the Starter plan is a great option. It provides all the essential features at an affordable price.
  • If you're a growing business and need more advanced features like Custom Answers for Fin and Workflows, the Pro plan might be the best fit.
  • If you're an enterprise with complex support needs and require features like SLAs and Workload management, the Premium plan is worth considering.

Intercom Pricing: Is it for you?

If you're still not sure whether Intercom is the right fit for your business, don't worry! I've written an in-depth review article on my blog where I go into more detail about Intercom's features, usability, and overall value. You can check it out intercom review.


Choosing the right pricing plan for your business is an important decision. Hopefully, this guide has helped you understand the different plans and costs that Intercom offers. If you're interested in reading more reviews and guides on SaaS products like Intercom, be sure to check out my blog at saas blog. Happy exploring!


Upendra Varma

Upendra Varma

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