Gladly Pricing & Plans (2023 Updated)

Hey there! Upendra Varma here, and today we're going to dive into the exciting world of Gladly pricing. If you're in the market for a customer service platform that works the way you do, then you've come to the right place. Gladly offers flexible pricing plans that allow you to pay only for what you use. So, let's jump right in and explore the different plans and costs.

Gladly Pricing: Plans

Gladly offers two main pricing packages: the Hero Package and the Superhero Package. Let's take a closer look at what each of these packages has to offer:

Hero Package

The Hero Package starts at just $180 per hero per month, billed annually, with a minimum of 10 heroes. That's only $0.60 per assisted conversation! With the Hero Package, you get a range of features including multi-channel communication, a unified customer view, People Match®, a single view of conversation history, a centralized knowledge base, real-time and historical reporting, and seamless integration with existing apps. It's no wonder this package is so popular!

Superhero Package

If you're looking for even more power and capabilities, then the Superhero Package is for you. Starting at $210 per hero per month, billed annually, with a minimum of 45 heroes, this package offers all the features of the Hero Package plus some exciting extras. You'll get custom reporting, 99.9% uptime, and premium support.

But wait, there's more! Gladly also offers a reduced price per assisted conversation for those who commit to an annual subscription. So, you can save even more by making a longer-term commitment.

Gladly Pricing: Which plan to pick?

Now that we've explored the different plans, you might be wondering which one is the best fit for you. Well, it really depends on your specific needs and budget.

If you're just starting out or have a small team, the Hero Package might be the perfect choice. It offers all the essential features you need to provide top-notch customer service, at a more affordable price point.

On the other hand, if you're a larger organization or have more complex requirements, the Superhero Package might be worth the investment. With its additional features and premium support, you'll have the tools and resources to take your customer service to the next level.

Ultimately, it's all about finding the right balance between your needs and your budget. So, take some time to evaluate your requirements and consider the features offered in each package before making a decision.

Gladly Pricing: Is it for you?

Now, you might be wondering if Gladly is the right fit for you. Well, the good news is that Gladly caters to a wide range of industries and companies. Whether you're a small startup, a mid-sized business, or a large enterprise, Gladly has plans and features that can be tailored to your specific needs.

To help you make a more informed decision, I've actually written an in-depth review of Gladly on my blog. If you're interested, you can check it out gladly review. It covers everything from the interface to the features and even includes some tips and tricks for getting the most out of Gladly.


In conclusion, Gladly offers flexible pricing plans that allow you to pay only for what you use. Whether you choose the Hero Package or the Superhero Package, you'll have access to a range of features designed to enhance your customer service experience. So, if you're in the market for a customer service platform that's reliable, efficient, and easy to use, give Gladly a try.

And hey, if you're interested in reading more reviews of other SaaS products, be sure to check out my blog at saas blog. I've got plenty of insights and recommendations to help you make the best choices for your business. Happy reading!


Upendra Varma

Upendra Varma

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