Engati In-Depth Review: Features & Alternatives (2023 Updated)

Welcome to my quirky and fun blog where we dive deep into the world of Engati! If you've been searching for a Conversational AI platform to enhance your customer experiences, then Engati might just be the solution you're looking for. In this in-depth review, we'll explore the features, pricing, and alternatives of Engati, a B2B SaaS product that is transforming the way businesses engage with their customers.

Engati Review: What is Engati?

Engati is a powerful Conversational AI platform powered by eSenseGPT. It offers a range of features including a Gen-AI powered Chatbot, Live Chat, Campaigns, and more. With Engati, businesses can drive superior customer experiences and streamline their communication across multiple touch-points. Whether you're a small marketing agency or a large enterprise, Engati provides an enterprise-grade solution to meet your needs.

Engati Review: How can it be used?

Engati can be used in various industries and for different purposes. It enables businesses to simplify their omnichannel interactions with the OneView Inbox, providing a unified view of all customer conversations. It also offers a free AI chatbot that can generate leads, optimize support, and provide personalized conversations 24/7. Additionally, Engati's Live Chat feature allows for real-time collaboration with customers.

For businesses that deal with complex queries, Engati's DocuSense feature can save time by providing quick and accurate responses. Engati can also be seamlessly integrated with third-party applications and CRMs for marketing, ticketing, analytics, and growth. With ready-to-use solutions and customizations available, Engati caters to the unique needs of every business.

Engati Review: Who is it for?

Engati is suitable for a wide range of users and businesses. Here are some examples:

  • Marketing agencies looking to explore new revenue channels and transform their industries.
  • Customer service supervisors who want to engage more users and simplify the deployment of bots.
  • Digital marketing specialists who need to save time and handle a high volume of queries.
  • IT and MIS professionals seeking a chatbot solution that serves as a selling channel.
  • Directors of eLearning solutions who want to create individualized learning experiences.
  • CEOs and co-founders who need a robust, easy-to-use multichannel platform.

Engati Features

Engati offers a range of features to enhance customer engagement and streamline communication. Here are some key features:

  • OneView Inbox: Simplify omnichannel interactions with a unified view of all customer conversations.
  • AI Chatbot: Generate leads, optimize support, and provide personalized conversations 24/7.
  • Live Chat: Collaborate with customers in real-time and provide immediate assistance.
  • DocuSense: Answer complex queries within seconds with Engati's AI chatbot platform.
  • Integration: Seamlessly integrate Engati with third-party applications and CRMs.
  • Ready-to-use solutions: Get started faster with ready-to-use AI chatbots and customized solutions.

Engati Plans

For a more in-depth review of Engati's pricing plans, check out my blog post at engati pricing. Engati offers flexible chatbot and live chat pricing plans to cater to your unique business needs. Whether you're just getting started or looking to set up your clients on a trusted solution, Engati has plans for organizations of all sizes.

Engati Alternatives

If you're considering alternatives to Engati, here are a few options to explore:

While Engati is a powerful Conversational AI platform, it's always good to explore alternatives to find the best fit for your business requirements.

Engati Review: Pros & Cons

Pros of Engati:

  • Offers a wide range of features to enhance customer engagement.
  • Provides ready-to-use solutions and customizable options.
  • Seamlessly integrates with third-party applications and CRMs.
  • Offers flexible pricing plans to cater to different business needs.
  • Recognized as a top-rated solution by G2, Crozdesk, and Source Forge.

Cons of Engati:

  • Limited information on pricing available on the website (refer to my blog post for more details).


If you're looking for a Conversational AI platform to enhance your customer experiences, Engati is definitely worth considering. With its range of features, seamless integrations, and flexible pricing plans, Engati offers a comprehensive solution for businesses of all sizes. Remember to check out my blog at saas blog for more SaaS reviews and recommendations.

Ready to take your customer engagement to the next level? Visit engati.com to learn more about Engati and get started today!


Upendra Varma

Upendra Varma

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