Drag In-Depth Review: Features, Pricing & Alternatives (2023 Updated)

Hey there, fellow productivity enthusiasts! Upendra Varma here, and today I want to talk to you about a game-changing tool that has transformed the way teams collaborate and manage work in Gmail – Drag.

Drag Review: What is Drag

Drag is a B2B SaaS product that offers a shared inbox solution designed specifically for Gmail and Google Workspace. It takes the power and convenience of Gmail and enhances it with features that make it easier for teams to work together, manage tasks, and streamline workflows.

Drag Review: How can it be used?

  • Customer Support: Delegate and manage group emails like support@ with your team using Drag's shared inbox feature. Collaborate behind the scenes with chat and @mentions, and organize emails with shared labels.
  • Operations: Use Drag's custom boards to create workflow boards in Gmail for all types of tasks. From managing projects to tracking progress, Drag makes it easy to visualize and organize your work.
  • Sales: Merge cards to group related emails into one, making it easier to manage your sales pipeline. Use custom fields to add more context to your sales process and automate email follow-ups for efficient lead management.
  • Finance: Streamline your finance workflows by using Drag's workflow automation feature. Automate repetitive tasks, manage invoices and payments, and keep track of important financial information, all within Gmail.
  • Marketing: Personalize your email marketing campaigns with Drag's email templates. Create reusable templates to save time and ensure consistency in your communication. Automate email campaigns and track performance with Drag's reporting feature.
  • Human Resources: Collaborate on draft emails with Drag's shared drafts feature. Share job offer letters, company announcements, and other HR-related emails with your team for review and feedback before sending them out.

Drag Review: Who is it for?

  • Professional Services: Whether you're a law firm, consulting agency, or design studio, Drag can help you streamline your client communication and project management.
  • Manufacturing: Manage supplier emails, track orders, and collaborate with your team to ensure smooth operations in the manufacturing industry.
  • Ecommerce: Stay on top of customer inquiries, manage order updates, and track shipping information, all from within your Gmail inbox.
  • Real Estate: Collaborate with your team on property inquiries, manage client communication, and track leads and deals in one central workspace.
  • Logistics: Streamline your logistics operations by managing supplier emails, tracking shipments, and coordinating with your team, all within Gmail.
  • Travel: Keep track of customer inquiries, manage bookings and reservations, and collaborate with your team to provide exceptional customer service in the travel industry.

Drag Features

  • Shared Inbox: Manage group emails like support@ with your team using Drag's shared inbox feature.
  • Custom Boards: Create workflow boards in Gmail for all types of tasks using Drag's custom boards feature.
  • Email Assignment: Delegate emails to your team and keep track of who is responsible for each email.
  • Chat and @mentions: Collaborate behind the scenes with your team using Drag's chat and @mentions feature.
  • Shared Labels: Organize cards with labels to easily categorize and prioritize your work.
  • Shared Drafts: Collaborate on draft emails with your team before sending them out.
  • Email Templates: Personalize emails with Drag's email templates feature, saving you time and ensuring consistency in your communication.
  • Workflow Automation: Automate repetitive tasks and workflows to improve efficiency and productivity.
  • Merge Cards: Group related emails into one card for better organization and management.
  • Custom Fields: Add custom fields to cards to provide more context and streamline your workflows.
  • Reports: Get clear insights into team performance and identify areas for improvement with Drag's reporting feature.
  • Channels & Integrations: Connect Drag to your favorite apps and tools, such as Gmail, Google Workspace, Google Groups, Google Calendar, and Zapier.

Drag Pricing

Unfortunately, specific pricing information is not available in the provided text. However, you can visit Drag's website at dragapp.com or get in touch with their sales team for more information on pricing options.

Drag Alternatives

While alternatives to Drag are not mentioned in the text, here are a few alternatives you can consider:

  • FrontApp: An email management tool designed for teams, offering features like shared inboxes, collaboration, and automation.
  • Help Scout: A customer support platform that enables teams to collaborate and manage customer inquiries effectively.
  • Missive: An email and team collaboration tool that brings all communication channels into one shared inbox.

Drag Review: Pros & Cons


  • Seamlessly integrates with Gmail and Google Workspace.
  • Provides a shared inbox solution for efficient team collaboration.
  • Offers a wide range of features to streamline workflows and manage tasks.
  • Simplifies email management and reduces the need to switch between multiple tools.
  • Provides automation capabilities to improve productivity.
  • Offers reporting features to gain insights into team performance.


  • Pricing information is not readily available.
  • Limited information provided about the product's technical capabilities and scalability.


In conclusion, Drag is a game-changer for teams looking to collaborate and manage work in Gmail. With its shared inbox, custom boards, and a wide range of features designed to streamline workflows, Drag transforms your Gmail experience into a powerful workspace. Whether you're in customer support, operations, sales, finance, marketing, or human resources, Drag has the tools you need to enhance productivity and efficiency.

To learn more about Drag and discover other SaaS product reviews, be sure to check out my blog at saas blog. Happy collaborating!


Upendra Varma

Upendra Varma

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