Crisp In-Depth Review: Features & Alternatives (2023 Updated)

Hey there, welcome to my in-depth and fun review of Crisp! If you're looking for a powerful business messaging platform that brings companies closer to their customers, you've come to the right place. In this blog, we'll dive deep into the features, pricing, and alternatives offered by Crisp. So let's get started!

Crisp Review: What is Crisp

Crisp is an all-in-one business messaging platform that gathers teams, conversations, data, and knowledge in one place. With Crisp, you can craft meaningful interactions with a website chat widget, build chatbots for automated conversations, improve your leads and customers' knowledge with CRM functionalities, and optimize your customer support with a ticketing system. It also offers features like campaigns to boost engagement, a knowledge base for instant answers, and a status page to monitor system performance.

Crisp Review: How can it be used?

Crisp can be used by a wide range of users, companies, and industries. Whether you're a customer support representative looking to provide exceptional service, a salesperson aiming to automate your sales pipeline, or a marketer wanting to retarget customers through email and in-app messages, Crisp has got you covered. You can also use Crisp to create workflows, solve specific use cases, improve productivity, and gain valuable insights from customer interactions.

Crisp Review: Who is it for?

Crisp is suitable for various user profiles and customer segments. Here are some examples:

  • Customer Support Teams: Crisp's shared inbox allows support teams to centralize all conversations, collaborate effortlessly, and offer the best customer service across multiple channels.
  • Sales Teams: Crisp's CRM features help sales teams grow their contact database, track contact activity, and close more deals.
  • Marketers: Crisp's campaigns and chatbot builder enable marketers to engage and retarget customers based on their behavior and activities.
  • Website Owners: Crisp's website chat widget adds a human touch to customer service, making the website experience exceptional.
  • Knowledge Managers: Crisp's knowledge base empowers customers to find instant answers, reducing repetitive inquiries and improving customer autonomy.

Crisp Features

Crisp offers a wide range of features that cater to different aspects of customer engagement. Here are some of the key features:

  • Widget: Craft meaningful interactions with a website chat widget.
  • Chatbot: Build chatbots for automated conversations.
  • CRM: Improve your leads and customers' knowledge with CRM functionalities.
  • Shared Inbox: Get more work done together with a centralized conversation hub.
  • Ticketing System: Optimize your customer support in an efficient way.
  • Campaigns: Boost your engagement by sending email and in-app messages.
  • Knowledge Base: Provide instant answers to your customers with a dedicated knowledge base.
  • Status Page: Monitor your system and alert users when something goes wrong.

Crisp Plans

I've written a more in-depth review about the pricing plans offered by Crisp on my blog. Check it out at crisp pricing for all the details.

Crisp Alternatives

If you're considering alternatives to Crisp, there are several other platforms that offer similar services. Here is an expanded look at some of these options:


Intercom is a customer messaging platform that allows businesses to communicate with customers on their website, inside their web and mobile apps, and by email. Intercom's platform enables businesses to deliver personalized communication and build better customer relationships. It provides a suite of integrated products for every team—including sales, marketing, product, and support. The platform's robust features include targeted messages and emails, custom bots, and customer support tools.


Drift is a conversational marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift on your website, any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow-ups, Drift connects your business with the best leads in real-time. The platform offers features like real-time personalization, conversation-qualified leads, and account-based marketing.


Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Its multiple products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. Zendesk offers a range of products for customer service, sales CRM, and more.


Freshdesk is a cloud-based customer service software that enables businesses to deliver stellar customer support. With its robust ticketing system, knowledge base, team inbox, and more, Freshdesk helps businesses streamline their customer service processes. The platform offers features like multi-channel customer support, automation, and reporting and analytics to help businesses deliver efficient customer support.


LiveChat is a complete customer service platform that delights your customers and fuels your sales. With LiveChat, you can engage customers on your website, interact with them in real-time, and provide the help they need before they leave frustrated. The platform offers features like chat tools, ticketing systems, reports and analytics, and integrations with popular business tools.

Each of these platforms has its pros and cons, and the best choice will depend on your business's specific needs and circumstances. It's worth taking the time to explore each of these alternatives in detail to see which one might be the best fit for your business.

Crisp Review: Pros & Cons

Pros of using Crisp:

  • All-in-one platform for customer support, marketing, and sales.
  • User-friendly interface with easy-to-use features.
  • Automation capabilities to save time and improve efficiency.
  • Integration with popular platforms like Shopify and WordPress.
  • Extensive knowledge base to empower customers.

Cons of using Crisp:

  • Some advanced features may require technical knowledge to set up.
  • Limited customization options for the chat widget's appearance.
  • Pricing plans may be a bit expensive for small businesses.


In conclusion, Crisp is a powerful business messaging platform that brings companies closer to their customers. With features like shared inbox, CRM, chatbot builder, and knowledge base, Crisp offers a comprehensive solution for customer engagement. While it has its pros and cons, Crisp is definitely worth considering if you're looking to improve your customer experience and streamline your communication processes.

I hope you found this in-depth and fun review helpful! If you want to read more reviews of SaaS products, check out my blog at saas blog. Happy exploring!


Upendra Varma

Upendra Varma

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