Capacity In-Depth Review: Features, Pricing & Alternatives (2023 Updated)

Welcome to our in-depth review of Capacity, a B2B SaaS product that offers an all-in-one AI-powered platform to automate support processes. In this review, we will explore Capacity's core features, pricing, and alternative options. Whether you're a customer support agent, part of an IT support team, or involved in sales and marketing, Capacity aims to empower teams and improve customer satisfaction. Join us as we delve into the details of Capacity and its potential benefits for various industries and user profiles.

Capacity Review: What is Capacity

Capacity is a B2B SaaS product that offers an all-in-one AI-powered platform to automate support processes. It was founded in 2017 by David Karandish and Chris Sims and is part of the incubator. With its headquarters in St. Louis, Capacity aims to empower teams by providing AI-driven solutions to boost revenue, increase productivity, and ensure compliance.

Capacity Review: How can it be used?

Capacity can be used by various user profiles to automate and streamline support processes. Here are some ways different users can benefit from this product:

  • Customer Support Agents: Capacity's Knowledge Base + Articles feature empowers agents by providing them with a comprehensive knowledge base and FAQ articles. This helps them answer customer queries more efficiently.
  • Chatbots + Helpdesk: AI self-service with human escalation allows users to implement chatbots that can handle customer inquiries and escalate to human support when needed.
  • IT Support Teams: Workflows + Automations enable IT support teams to automate key processes, such as ticket deflection and email management, improving efficiency and reducing response times.
  • Sales & Marketing Teams: Capacity's SMS + Livechat feature allows sales and marketing teams to instantly reach potential customers where they are, increasing engagement and conversion rates.
  • Developers: With the Dev Platform + Apps integration, developers can easily integrate Capacity with their existing apps, enhancing their functionality and providing a seamless experience.

Capacity Review: Who is it for?

Capacity is suitable for a wide range of users across various industries. Here are some profiles of users who can benefit from this product:

  • Contact Centers: Capacity provides solutions specifically tailored for contact centers, helping them streamline customer support processes and improve customer satisfaction.
  • HR & Ops: HR and Operations teams can automate and streamline processes such as employee onboarding, leave management, and performance evaluations using Capacity's workflows and automations.
  • Insurance: The Capacity platform offers specific solutions for the insurance industry, enabling companies to automate claims processing, policy management, and customer support.
  • Banking: Banks can leverage Capacity to automate account inquiries, loan applications, and fraud detection, providing a seamless experience for their customers.
  • Education: Capacity's AI and automation capabilities can be used in the education sector to automate administrative tasks, improve student support, and enhance the learning experience.
  • Mortgage: Mortgage companies can benefit from Capacity's automation and workflow features to streamline loan applications, approval processes, and customer support.
  • Software: Capacity offers solutions for software companies, helping them automate support processes, manage knowledge bases, and improve customer satisfaction.
  • Senior Living: Capacity's platform can be used in senior living facilities to automate resident inquiries, staff scheduling, and maintenance requests, enhancing operational efficiency.

Capacity Features

Capacity offers a range of features to automate and streamline support processes. Here are some key features:

  • Knowledge Base + Articles: Empower agents and answer FAQs with a comprehensive knowledge base and article repository.
  • Chatbots + Helpdesk: Implement AI self-service with human escalation to handle customer inquiries efficiently.
  • Workflows + Automations: Automate key processes to improve efficiency and reduce response times.
  • SMS + Livechat: Instantly reach customers and potential leads through SMS and live chat.
  • Dev Platform + Apps: Easily integrate Capacity with existing apps to enhance functionality and provide a seamless experience.

Capacity Pricing

Information about Capacity's pricing options is not available in the provided text. To learn more about their pricing, you can get in touch with their sales team.

Capacity Alternatives

While no specific alternatives are mentioned in the text, here are some potential alternatives to Capacity:

  • Zendesk: A popular customer support software that offers similar features to Capacity, including knowledge base, chatbots, and workflows.
  • Freshdesk: Another customer support platform that provides AI-powered features, such as chatbots and automations, to streamline support processes.
  • Intercom: A customer messaging platform that offers chatbot and live chat functionalities, along with automation capabilities.
  • ServiceNow: An IT service management platform that provides workflow automation and knowledge base features for IT support teams.

Capacity Review: Pros & Cons

Pros of using Capacity:

  • All-in-one AI-powered platform for support automation.
  • Wide range of features to empower teams and improve customer satisfaction.
  • Trusted by over 1900 customers, including both small and big brands.
  • Security compliance with SOC II, HIPAA, GDPR, CCPA, and FERPA.

Cons of using Capacity:

  • Pricing information is not readily available.
  • Alternatives to Capacity may offer similar features at different price points.


Capacity is an AI-powered platform that offers a comprehensive solution for automating and streamlining support processes. With its range of features, it caters to various user profiles across different industries. While the pricing information is not provided, Capacity's capabilities and customer reviews make it worth considering for businesses looking to boost revenue, increase productivity, and ensure compliance. To learn more about Capacity and other SaaS product reviews, feel free to check out my blog at


Upendra Varma

Upendra Varma

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