Userlike In-Depth Review: Features & Alternatives (2023 Updated)

Hey there! Upendra Varma here, and today I'm going to give you an in-depth review of Userlike. If you're looking for a B2B SaaS product to enhance your customer experience, generate leads, and improve service efficiency, Userlike might just be the solution for you. So, let's dive right in!

Userlike Review: What is Userlike?

Userlike is a powerful software product that offers modern messaging solutions for businesses. With Userlike, you can bring seamless messaging to your website, connect with customers on popular messaging apps like WhatsApp and Facebook Messenger, and even automate your customer support with chatbots and AI. It's an all-in-one messaging platform that covers all your digital touchpoints.

Userlike Review: How can it be used?

Userlike can be used in various ways, depending on your needs and goals. Whether you're a small business or a large enterprise, Userlike has got you covered. Here are a few examples of how Userlike can be used:

  • Seamless lead generation on your website: Userlike's Website Messenger allows you to engage with customers when they're on your site, offering features like video calls, live translations, and more.
  • Support customers on messaging apps: Connect with your customers on popular messaging apps like WhatsApp and Facebook Messenger, providing them with instant support and convenience.
  • Automate support with chatbots and AI: Optimize costs and increase service efficiency by automating repetitive tasks and providing quick responses to common customer queries.
  • Ensure data privacy and GDPR compliance: Userlike is born and hosted in Germany, offering data privacy and GDPR compliance. Your customers' data will be safe and secure.

Userlike Review: Who is it for?

Userlike is suitable for a wide range of users and industries. Here are some profiles of users and customers who can benefit from Userlike:

  • E-commerce businesses: Userlike can help e-commerce businesses improve their customer support and boost sales by providing real-time assistance to customers.
  • SaaS companies: Userlike can enhance customer onboarding and support for SaaS companies, ensuring a smooth user experience.
  • Online marketplaces: Userlike can facilitate communication between buyers and sellers on online marketplaces, improving trust and satisfaction.
  • Service providers: Userlike can streamline communication for service providers, allowing them to offer prompt and efficient support to their clients.
  • Enterprises: Userlike's enterprise features are designed to tackle support at scale, making it a perfect fit for large organizations.

Userlike Features

Userlike offers a wide range of features to help you streamline your customer support and enhance the user experience. Here are some of the key features offered by Userlike:

  • Website chat: Engage with visitors on your website, offer live support, and generate leads.
  • WhatsApp: Connect with customers on the #1 messaging app and provide instant support.
  • Facebook Messenger: Extend your support to the popular social network and reach a wider audience.
  • SMS: Reach customers through the universal messaging channel.
  • Threema: Provide secure messaging and support for customers who prioritize data privacy.
  • Telegram: Engage with customers on this popular alternative messaging app.
  • Instagram (Coming Soon): Message with your followers and offer support directly on Instagram.
  • Message Center: Get a shared messaging inbox to centralize all your customer conversations.
  • Chatbots & AI: Automate repetitive tasks and provide quick responses with Userlike's chatbot and AI features.
  • Video calls: Easily switch from chat to video calls for more personalized support.
  • Data Privacy & GDPR: Userlike is born and hosted in Germany, ensuring data privacy and GDPR compliance.
  • Add-ons: Connect your favorite tools to Userlike for seamless integration and enhanced functionality.
  • Enterprise features: Userlike offers enterprise features to tackle support at scale, making it suitable for large organizations.

Userlike Plans

For a more in-depth review of Userlike's pricing plans, I've written a separate article on my blog. You can find it at userlike pricing. Check it out to get all the details you need to make an informed decision.

Userlike Alternatives

If you're considering alternatives to Userlike, here are a few options to explore:

Feel free to check out these alternatives and compare them with Userlike to find the best fit for your business.

Userlike Review: Pros & Cons

Like any product, Userlike has its pros and cons. Here's a quick overview:


  • Easy implementation and integration
  • Secure data storage on German servers
  • GDPR compliant
  • Excellent customer support
  • Feature-rich messaging platform


  • Instagram support is coming soon (not available at the time of writing)

Keep these pros and cons in mind when considering Userlike for your business.


To wrap things up, Userlike is a powerful messaging platform that can transform your customer experience. With its wide range of features, seamless integrations, and commitment to data privacy, Userlike is trusted by over 20,000 customers worldwide. Whether you're a small business or a large enterprise, Userlike has the tools you need to engage with your customers and provide top-notch support.

So, if you're looking to enhance your customer support and improve the user experience, give Userlike a try. And don't forget to check out my blog at saas blog for more in-depth reviews of other SaaS products.

Happy chatting!


Upendra Varma

Upendra Varma

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