Sherpadesk In-Depth Review: Features & Alternatives (2023 Updated)

Hey there, fellow tech enthusiasts! Today, I'm here to share an in-depth review of a revolutionary IT helpdesk solution called Sherpadesk. Whether you're an IT manager or a part of the education industry, SherpaDesk has got all the tools you need to streamline your operations and enhance your productivity. So, let's dive right in and explore the features, pricing, and alternatives of SherpaDesk!

SherpaDesk Review: What is SherpaDesk?

SherpaDesk is an all-in-one Professional Service Automation (PSA) solution that is designed to simplify IT helpdesk and Managed Service Provider (MSP) operations. From IT ticketing and invoicing to project management and time tracking, SherpaDesk combines all the essential tools you need to run your business effectively. It acts as a home base for your business, providing a centralized platform to manage all your customer support activities seamlessly.

SherpaDesk Review: How can it be used?

SherpaDesk can be used by a wide range of users, companies, and industries. Whether you're an IT manager looking to streamline your team's workflow or an educational institution seeking efficient IT support, SherpaDesk has got you covered. With its helpdesk/ticketing feature, you can effortlessly manage and respond to customer support tickets, both in and outside the office. The time tracking feature helps you keep track of your team's productivity and manage projects more efficiently. And with the invoicing and billing feature, you can maximize your billable hours and get paid faster.

SherpaDesk Review: Who is it for?

SherpaDesk caters to various user profiles and industries. Here are some of the key user segments that can benefit from this versatile tool:

  • IT Managers: SherpaDesk provides IT managers with a comprehensive solution to streamline their helpdesk operations, manage projects, and track time and expenses.
  • Education: Educational institutions can leverage SherpaDesk to enhance their IT support services, manage assets, and improve overall efficiency.

SherpaDesk Features

SherpaDesk offers a wide range of features that cater to different aspects of IT helpdesk and MSP operations. Let's take a look at some of the key features:

  • Helpdesk/Ticketing: Effortlessly manage, route, and respond to customer support tickets, ensuring a seamless IT helpdesk support experience.
  • Time Tracking: Streamline communication, tasks, and expenses with project management software that boosts your team's efficiency.
  • Invoicing and Billing: Maximize billable hours and get paid faster with SherpaDesk's efficient invoicing and billing software.
  • Project Management: Keep tabs on your projects, assign tasks, and manage your team's workload effectively.
  • Asset Management: Stay on top of all your assets with integrated asset management software that syncs with your support and billing platform.
  • Data Reporting: Centralize all your data and generate real-time reports to gain valuable insights into your business operations.

These are just a few of the many features that SherpaDesk offers. You can explore their website at to discover the full range of features available.

SherpaDesk Plans

SherpaDesk offers different pricing plans to suit your business needs. For a more detailed review of their pricing, you can check out my blog post at sherpadesk pricing. There, I have covered all the pricing details and provided insights into which plan might be the best fit for you.

SherpaDesk Alternatives

If you're looking for alternatives to SherpaDesk, here are a few options you can consider:

  • Autotask: Compare SherpaDesk vs. Autotask to find out which one aligns better with your business requirements.
  • ConnectWise: SherpaDesk vs. ConnectWise – explore the differences between these two popular IT helpdesk solutions.

You can find more information about these alternatives by clicking on the respective links.

SherpaDesk Review: Pros & Cons

Like any software product, SherpaDesk has its own pros and cons. Let's take a quick look at them:


  • Comprehensive set of features, covering all aspects of IT helpdesk and MSP operations.
  • Scalable solution that grows with your business.
  • Exceptional customer service, with a support team dedicated to helping you through any challenges you may face.


  • Pricing can be a bit steep for smaller businesses with limited budgets.
  • Limited integrations compared to some other IT helpdesk solutions.


To wrap it up, SherpaDesk is an impressive IT helpdesk solution that offers a comprehensive set of features to streamline your operations. Whether you're an IT manager or a part of the education industry, SherpaDesk has the tools you need to run your business effectively. With its easy setup, scalable solution, and exceptional customer service, it's definitely worth considering.

So, why not give SherpaDesk a try? Head over to their website at to start a free trial and see how it can revolutionize your IT helpdesk and MSP operations.

And remember, if you're interested in more SaaS product reviews, be sure to check out my blog at saas blog for valuable insights and recommendations.

Happy SherpaDesk-ing, folks!


Upendra Varma

Upendra Varma

Leave a Reply

Your email address will not be published. Required fields are marked *

Popular Product Reviews

Get The Latest Updates

Subscribe To Our Monthly Newsletter

No spam, notifications only about new products, updates.
Go Through

Related Product Reviews