Goto In-Depth Review: Features & Alternatives (2023 Updated)

Hey there, fellow tech enthusiasts! Upendra Varma here, and today I want to dive deep into a B2B SaaS product that is making waves in the world of business communication and collaboration. Say hello to Goto, a powerful suite of tools designed to keep teams and customers connected in the easiest and most efficient way possible. So, grab your favorite beverage, get comfortable, and let's explore what GoTo has to offer!

GoTo Review: What is GoTo

GoTo is a software product offered by a company of the same name. It's a go-to (pun intended) solution for businesses looking for reliable and user-friendly communication and collaboration tools. With GoTo, you can streamline your phone, meeting, messaging, and contact center operations all in one place. It's like having a virtual Swiss Army knife for your business communications!

GoTo Review: How can it be used?

The beauty of GoTo lies in its versatility. It can be used by various user profiles, companies, and industries to enhance their workflows, improve productivity, and solve communication challenges. Whether you're a managed service provider, an IT manager, a healthcare professional, a legal expert, an educator, or even an automotive company, GoTo has got you covered!

Imagine being able to remotely monitor and manage your clients' IT assets, connect with clients and reduce billable leakage, empower students and teachers to thrive in a virtual learning environment, or unify communications across departments within your automotive company. GoTo makes all of this possible and more!

GoTo Review: Who is it for?

GoTo caters to a wide range of users and customers. Here are some profiles that can benefit from this powerful tool:

  • Managed Service Providers: Remotely monitor and manage your clients' IT assets effortlessly.
  • IT Managers: Discover why IT teams love GoTo tools and simplify your operations.
  • Healthcare Professionals: Enable medical professionals to work from anywhere and deliver top-notch care.
  • Legal Experts: Connect to clients seamlessly and reduce billable leakage.
  • Educators: Empower students and teachers to thrive in a virtual learning environment.
  • Automotive Companies: Unify communications across departments and enhance collaboration.

No matter your role or industry, GoTo has something to offer!

GoTo Features

GoTo offers a wide range of features that can be categorized into different buckets. Let's take a closer look at what GoTo brings to the table:

Communication & Collaboration

  • GoTo Connect: Unified phones, meetings, and messaging for seamless communication.
  • GoTo Contact Center: Cloud-based contact center for efficient customer engagement.
  • Customer Engagement: Enhance customer conversations and engagement.
  • GoTo Meeting: Video conferencing platform for virtual meetings.
  • GoTo Webinar: Virtual event platform for webinars.
  • GoTo Training: Virtual training platform for effective learning experiences.

Remote Access & Support

  • GoTo Resolve: All-in-one IT management and support software.
  • Rescue: Remote IT support for seamless troubleshooting.
  • Pro: Remote device access for increased productivity.
  • Central: Remote monitoring and management for efficient operations.
  • GoToMyPC: Remote desktop access for ultimate flexibility.

These features cover everything from communication and collaboration to remote access and support, ensuring that your business stays connected and productive.

GoTo Plans

If you're interested in the pricing details of GoTo, I've written an in-depth review about it on my blog. Head over to goto pricing to learn more.

GoTo Alternatives

When it comes to business communication and collaboration tools, there are several alternatives to GoTo that offer their own unique features and benefits. In this section, we'll explore some of these alternatives in greater detail. Remember that each platform offers its own set of strengths and weaknesses, so it's important to choose the one that best suits your business needs.


Zoom is a well-known player in the world of video conferencing. Known for its simplicity and reliability, Zoom stands out for its easy-to-use interface and high-quality video and audio. It offers features such as screen sharing, real-time messaging, and the ability to host webinars. It is a robust platform that can cater to both small and large businesses, making it a versatile choice for all types of users.

Microsoft Teams

Microsoft Teams is a comprehensive collaboration tool that integrates seamlessly with the Microsoft ecosystem. This makes it an excellent choice for businesses that already utilize Microsoft's suite of products. Microsoft Teams offers features such as document collaboration, one-on-one chat, team chat, and more. With its deep integration with other Microsoft products like Office 365, it provides a unified solution for all your collaboration needs.


Slack is a communication platform that brings teams together and enhances collaboration. It provides a centralized place for communication and ensures that all team members stay in the loop. With Slack, you can create different channels for different projects, departments, or topics, ensuring that the right people have access to the right information. Additionally, Slack integrates with a wide range of other tools, such as Google Drive, making it a highly versatile platform.

Cisco Webex

Cisco Webex is a feature-rich video conferencing platform with robust security measures. It offers features such as screen sharing, whiteboarding, and recording, among others. With its strong focus on security, Cisco Webex ensures that your communications remain private and secure. This makes it a great choice for businesses that handle sensitive information and need a secure platform for their communication needs.

Each of these alternatives offers similar functionalities to GoTo, allowing you to choose the one that best fits your specific business requirements. Whether it's the simplicity of Zoom, the seamless integration of Microsoft Teams, the centralized communication of Slack, or the robust security measures of Cisco Webex, there's a platform out there that's perfect for your business.

GoTo Review: Pros & Cons

To give you a well-rounded understanding of GoTo, let's take a look at some of its pros and cons:


  • User-friendly interface: GoTo's tools are designed with simplicity in mind, making them easy for anyone to use.
  • Versatility: GoTo offers a wide range of features that cater to various user profiles and industries.
  • Reliability: With GoTo, you can expect reliable and stable performance, ensuring smooth communication and collaboration.
  • Integration capabilities: GoTo seamlessly integrates with other tools, allowing for a more streamlined workflow.
  • Excellent customer support: GoTo provides top-notch customer support to assist you whenever you need help.


  • Limited customization options: Some users may find that GoTo lacks certain customization options for a more tailored experience.
  • Pricing: While GoTo offers great value for its features, the pricing may be a consideration for businesses on a tight budget.


And there you have it, a detailed review of GoTo and all the fantastic features it offers. Whether you're looking to enhance communication and collaboration or need robust remote access and support tools, GoTo has got you covered. Remember, making a buying decision ultimately depends on your specific business needs and budget, so consider all the factors before making your choice.

If you enjoyed this review and want to explore more SaaS products, be sure to check out my blog at saas blog. I cover a wide range of reviews and insights to help you make the best choices for your business. Stay tuned for more tech adventures!


Upendra Varma

Upendra Varma

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