Surveysparrow In-Depth Review: Features & Alternatives (2023 Updated)

Hey there! Upendra Varma here, and today I'm going to take you on an exciting journey through the world of Surveysparrow. If you're tired of boring surveys and are looking for a fun and engaging way to collect feedback, then you're in the right place! SurveySparrow is the all-in-one Omnichannel Experience Management Platform that will revolutionize how you conduct surveys.

So, let's dive in and explore what SurveySparrow has to offer!

SurveySparrow Review: What is SurveySparrow?

SurveySparrow is a B2B SaaS product that offers a range of survey solutions to help businesses thrive in their respective ecosystems. Whether you need to conduct customer surveys, employee assessments, or collect real-time data on the move, SurveySparrow has got you covered. With its user-friendly interface and engaging features, SurveySparrow makes the survey experience enjoyable for both the creator and the respondent.

SurveySparrow Review: How can it be used?

SurveySparrow can be used in a variety of ways to cater to different user profiles, companies, and industries. Let's take a look at some of the ways you can harness the power of SurveySparrow:

  • Customer Experience: Optimize every touch-point across your customer journey, exceed expectations, and drive loyalty.
  • Employee Experience: Engage your employees, enhance productivity, and develop a high-performing culture.
  • Product Experience: Develop solutions, drive usage, and deliver superior product experiences.
  • Marketing Experience: Craft beautiful surveys to gain insights, track trends, and prioritize the right challenges.
  • Sales Experience: Build loyalty and advocacy by delivering personalized support experiences that matter.

SurveySparrow enables you to build conversational surveys of any type, for any purpose, and in any language. With its mobile-first approach and user-friendly features, you can collect 40% more responses and gain rich insights from your target audience.

SurveySparrow Review: Who is it for?

SurveySparrow caters to a wide range of user profiles and industries. Here are some of the user segments that can benefit from using SurveySparrow:

  • Healthcare: Enhance patient experience and streamline feedback collection.
  • Agencies: Collect feedback from clients and streamline project management.
  • Education: Conduct surveys to gather student feedback and improve educational programs.
  • Hospitality & Travel: Collect guest feedback to improve services and enhance customer satisfaction.
  • Market Research: Conduct market research surveys to gather valuable insights and make data-driven decisions.
  • Saas Startup Programs: Leverage SurveySparrow's features to drive growth and enhance customer experience.

SurveySparrow Features

Now let's take a closer look at some of the key features that SurveySparrow offers:

  • Executive Dashboard: Access consolidated performance data in one place and keep it convenient.
  • Customer Journey Map: Understand the customer experience journey and identify areas for improvement.
  • Craft Beautiful Surveys: Build visually appealing surveys with ease using SurveySparrow's intuitive interface.
  • Share Surveys: Share surveys via multiple channels to reach your target audience effectively.
  • Gain Rich Insights: Analyze survey responses, identify patterns, and make data-driven decisions.
  • Recurring Surveys: Set up recurring surveys to track changes in customer satisfaction or employee engagement over time.
  • White Label Surveys: Customize surveys to match your brand identity and create a seamless user experience.
  • Embedded Surveys: Embed surveys directly into your website or app to collect feedback in real-time.
  • Conversational Forms: Engage respondents with conversational forms that feel like a natural conversation.
  • Mobile-first Surveys: Create surveys that are optimized for mobile devices and reach respondents on the go.
  • Audience Management: Segment your audience and send targeted surveys to improve response rates.
  • Smart Surveys: Use skip logic and branching to ask relevant questions based on previous responses.
  • Video Surveys: Add videos to surveys to make them more interactive and engaging.
  • Secure Surveys: Keep your data safe with SurveySparrow's secure survey platform.
  • API, Webhooks, Integrations: Integrate SurveySparrow with your existing systems and automate workflows.
  • Survey Themes: Choose from a variety of survey themes to match your brand or create a custom theme.
  • Accept Payments: Collect payments through surveys using SurveySparrow's seamless payment integration.
  • Custom Workflows: Design custom workflows to automate actions and close the feedback loop.
  • All Features: Explore all the features SurveySparrow has to offer and leverage them to refine your experiences.

SurveySparrow Plans

If you're curious about the pricing details of SurveySparrow, I've written a more in-depth review about it on my blog. Head over to surveysparrow pricing to get all the information you need.

SurveySparrow Alternatives

If you're considering alternatives to SurveySparrow, here are some options you might want to explore:

  • Typeform: Typeform is a versatile online form builder that allows you to create interactive and engaging surveys, forms, and quizzes. With its user-friendly interface and wide range of customization options, Typeform is a popular choice for collecting feedback and data from users.
  • SurveyMonkey: SurveyMonkey is one of the most well-known and widely used survey platforms. It offers a comprehensive set of features for creating and distributing surveys, as well as analyzing and visualizing the collected data. With its robust reporting capabilities and integration options, SurveyMonkey is a popular choice for businesses of all sizes.
  • Google Forms: Google Forms is a free online survey tool provided by Google. It allows you to easily create surveys and collect responses through simple and customizable forms. With its seamless integration with other Google services, such as Google Sheets for data management, Google Forms is a convenient option for quick and straightforward surveys.
  • Qualtrics: Qualtrics is a powerful survey platform that offers advanced features and capabilities for conducting complex research projects. It provides a wide range of survey design options, advanced analytics tools, and integration possibilities. Qualtrics is often used by academic researchers and large organizations for in-depth data collection and analysis.

For more information about each survey platform, you can visit their respective websites.

SurveySparrow Review: Pros & Cons

Now that we've covered the features and alternatives, let's take a look at some of the pros and cons of using SurveySparrow:


  • Engaging and conversational survey experience
  • Mobile-friendly surveys
  • Advanced features like skip logic and video surveys
  • Seamless integrations with existing systems
  • Customizable survey themes and branding options


  • Limited free plan options
  • Advanced features require higher-tier plans


SurveySparrow is a powerful and user-friendly survey platform that offers a wide range of features to refine your experiences. Whether you're looking to improve customer satisfaction, enhance employee engagement, or gather valuable insights, SurveySparrow has the tools you need.

So, why not give SurveySparrow a try and see how it can revolutionize your survey experience? And while you're at it, don't forget to check out my blog at saas blog for more reviews on other exciting SaaS products.

Remember, surveys don't have to be boring. With SurveySparrow, you can make them fun and engaging while gaining valuable insights. Happy surveying!


Upendra Varma

Upendra Varma

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