Refiner In-Depth Review: Features & Alternatives (2023 Updated)

Hey there! Welcome to my quirky and fun review of Refiner, a powerful survey software designed specifically for SaaS and digital products. In this blog post, we'll dive deep into Refiner's features, pricing, and alternatives, giving you all the information you need to make an informed decision. So let's get started!

Refiner Review: What is Refiner

Refiner is a user-friendly survey tool that allows SaaS and digital product companies to gather spot-on insights from their users through perfectly timed microsurveys. Unlike generic survey tools, Refiner was specifically designed to meet the needs of web and mobile product companies. It offers a wide range of survey types, including popular ones like Net Promoter Score (NPS®), Customer Effort Score (CES), and Customer Satisfaction (CSAT). With Refiner, you can go beyond basic surveys and tailor microsurveys to suit your specific needs, whether it's product management, user research, customer satisfaction, or growth marketing.

Refiner Review: How can it be used?

Refiner can be used in various ways depending on your specific requirements. Here are a few examples of how different user profiles and industries can benefit from using Refiner:

  • Product Managers: Refiner helps product managers gather valuable feedback from users to improve their product and make data-driven decisions.
  • User Researchers: Refiner's advanced targeting options allow user researchers to segment users and gather specific insights for their research studies.
  • Customer Success Teams: With Refiner, customer success teams can track customer satisfaction and identify areas for improvement to ensure customers have a positive experience.
  • Growth Marketers: Refiner enables growth marketers to measure product-market fit, understand user behavior, and optimize their marketing strategies.

Whether you're looking to improve your product, conduct user research, enhance customer success, or boost your growth marketing efforts, Refiner has you covered.

Refiner Review: Who is it for?

Refiner is a versatile tool that can be used by a wide range of users and customers. Here are some profiles that can benefit from using Refiner:

  • SaaS companies
  • Fintech companies
  • Edtech companies
  • Marketplaces

Refiner Features

Refiner offers a range of features to help you gather valuable insights from your users. Let's take a look at some of the key features:

  • Survey Templates: Refiner provides pre-built survey templates to help you get started quickly.
  • Customized Surveys: You can customize your surveys to match your brand and design preferences.
  • On-brand Design: Refiner surveys look great and can be displayed seamlessly within your product or website.
  • In-Product Surveys: Gather feedback directly within your product to get real-time insights.
  • Email Surveys: Send surveys via email to reach a wider audience.
  • Survey Links: Generate survey links to share on social media or other platforms.
  • Reporting Dashboard: Get a comprehensive view of your survey results with Refiner's reporting dashboard.
  • User Segmentation: Refiner allows you to segment your users and target specific groups for more accurate insights.
  • Slack & Email Alerts: Receive alerts and notifications via Slack or email when survey responses come in.
  • Integrations: Refiner offers seamless integrations with popular tools like Segment and Zapier.

Refiner Plans

I've written a more in-depth review about Refiner's pricing plans on my blog at refiner pricing. Head over there to get all the details about Refiner's pricing structure and find the plan that suits your needs.

Refiner Alternatives

If you're looking for alternatives to Refiner, here are a few options to consider:

Check out these alternatives to Refiner and see which one aligns best with your requirements.

Refiner Review: Pros & Cons

Pros of using Refiner:

  • Highly customizable surveys
  • Advanced user targeting options
  • Seamless integration with popular tools
  • Beautiful and on-brand survey design
  • High response rates

Cons of using Refiner:

  • Limited integrations compared to some other survey tools


In conclusion, Refiner is a powerful survey software designed specifically for SaaS and digital products. With its highly customizable surveys, advanced user targeting options, and seamless integrations, Refiner is trusted by hundreds of fast-growing software companies. Whether you're a product manager, user researcher, customer success team, or growth marketer, Refiner has the features you need to gather spot-on insights from your users.

So, if you're looking to improve your product, understand your users better, and accelerate your growth, give Refiner a try. And don't forget to check out my blog at saas blog for more reviews of SaaS products. Happy surveying!


Upendra Varma

Upendra Varma

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