Getfeedback In-Depth Review: Features & Alternatives (2023 Updated)

Hey there, fellow CX enthusiasts! Today, I want to dive deep into the world of customer experience and explore Getfeedback, a fantastic B2B SaaS product that can revolutionize how you gather and utilize customer feedback. So, put on your thinking caps and get ready for an exciting journey!

GetFeedback, available at, is a comprehensive platform that allows you to excel at customer experience in a world of constant change. Whether you're looking for transactional or relational feedback, digital feedback, or want to listen and understand your customers better, GetFeedback has got you covered. Let's see what this amazing tool has to offer!

GetFeedback Review: What is GetFeedback

GetFeedback is a versatile software product that empowers businesses to create an efficient customer experience program. With its user-friendly interface and robust features, GetFeedback allows you to collect relevant feedback through email, SMS, websites, and mobile apps. It provides real-time insights to improve your customer experience and enables your teams to take swift action. Moreover, GetFeedback seamlessly integrates with popular tools like Salesforce, making it even more powerful.

GetFeedback Review: How can it be used?

GetFeedback can be used in a myriad of ways to enhance your customer experience. Whether you're a small business, a large enterprise, or anything in between, GetFeedback has the flexibility to adapt to your needs. Here are just a few examples of how you can leverage GetFeedback:

  • Small Business Superstar: As a small business owner, GetFeedback enables you to gather valuable feedback from your customers, understand their needs, and take quick actions to improve their experience. You can build strong customer relationships and drive loyalty, all while keeping your finger on the pulse of your business.
  • Enterprise Excellence: For large enterprises, GetFeedback provides the agility needed to iterate and improve digital experiences across the entire customer journey. By combining targeted feedback with customer data, you can identify areas for improvement and drive value for your customers and your business.
  • Industry Innovator: No matter what industry you're in, GetFeedback can help you stay ahead of the game. From e-commerce to healthcare, hospitality to finance, GetFeedback allows you to tailor your feedback collection to suit your specific industry needs. You can gather insights, uncover trends, and make data-driven decisions that will set you apart from the competition.

GetFeedback Review: Who is it for?

GetFeedback caters to a wide range of user profiles and customer segments. Here's a quick breakdown of who can benefit from using GetFeedback:

  • CX Professionals: If you're a CX professional, GetFeedback is your secret weapon. It provides you with the tools and insights you need to deliver exceptional customer experiences and drive business growth.
  • Customer Support Heroes: GetFeedback empowers customer support teams to gather feedback, address customer pain points, and provide personalized interactions. By actively listening to your customers, you can win their loyalty and turn them into brand advocates.
  • Website Wizards: For web developers and UX/UI designers, GetFeedback is a game-changer. It allows you to collect precise feedback about websites, apps, and chat experiences. With real-time insights, you can iterate and improve your digital experiences to create seamless interactions for your users.
  • Business Owners: As a business owner, GetFeedback gives you a 360-degree view of your customer experience. You can identify areas of improvement, take targeted actions, and drive customer satisfaction and loyalty.

GetFeedback Features

Now, let's take a closer look at some of the standout features offered by GetFeedback:

  • Targeted Surveys: GetFeedback provides access to survey templates for NPS®, CES, CSAT, Digital and Purchase Experience, and more. You can easily create mobile-optimized and fully branded surveys that can be accessed from any device.
  • Real-Time Feedback: With GetFeedback, you can gather feedback in real-time, allowing you to address customer concerns promptly. You can set up alerts to receive notifications whenever feedback requires immediate attention.
  • Seamless Integrations: GetFeedback integrates seamlessly with popular tools like Salesforce, ensuring that your feedback data is easily accessible to your teams. You can enrich Salesforce dashboards and reports with feedback, enabling you to make informed decisions and drive value for your customers.
  • Advanced Targeting: GetFeedback allows you to ask the right questions to the right people at the right time. With advanced targeting options, such as SMS and mobile-friendly emails, you can collect feedback from your desired audience and gain valuable insights.
  • Embedded Feedback: GetFeedback eliminates blind spots by embedding feedback collection into restricted or offline environments. This means you can gather feedback from ATMs, kiosks, or any other environment where online surveys may not be feasible.

These are just a few highlights of the extensive features offered by GetFeedback. The platform is designed to give you all the tools you need to excel at customer experience and drive business success.

GetFeedback Plans

If you're curious about pricing and want a more in-depth review of GetFeedback plans, head over to my blog at There, you'll find detailed information on the various plans and pricing options offered by GetFeedback.

GetFeedback Alternatives

While GetFeedback is an exceptional CX tool, there are other alternatives available in the market. Some noteworthy alternatives to consider are:

Each of these alternatives has its own unique features and pricing structures. Be sure to explore them and find the one that best suits your needs.

GetFeedback Review: Pros & Cons

To help you make an informed decision, let's take a look at some of the pros and cons of using GetFeedback:


  • User-friendly interface
  • Extensive range of features
  • Real-time feedback collection
  • Seamless integrations with popular tools
  • Advanced targeting options
  • Embeddable feedback collection


  • Pricing may be a bit high for some businesses
  • Limited customization options for survey templates


In conclusion, GetFeedback is a powerful tool that can transform your customer experience program. With its comprehensive features, user-friendly interface, and seamless integrations, GetFeedback empowers businesses to gather valuable feedback, understand their customers' needs, and take swift action to drive business success. So why wait? Head over to and see how GetFeedback can revolutionize your customer experience today!

And remember, for more in-depth SaaS reviews and exciting content, be sure to check out my blog at Happy CXing!


Upendra Varma

Upendra Varma

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