Edesk In-Depth Review: Features & Alternatives (2023 Updated)

Hey there, fellow online retailers! Upendra Varma here, and today I'm excited to bring you an in-depth review of Edesk, the customer support help desk built exclusively for eCommerce. So, if you're looking to supercharge your customer service and take your online business to the next level, you're in the right place!

Before we dive in, let me give you a quick intro to eDesk. It's a B2B SaaS product that seamlessly integrates with all your marketplaces, webstores, and social channels. With eDesk, you can manage sales, support, and reputation all in one place, which means less hassle and more time to focus on what matters most—growing your business.

So, let's jump right into the review and see what eDesk has to offer!

eDesk Review: What is eDesk

eDesk is a customer support help desk designed exclusively for eCommerce businesses. Its main goal is to make it super easy for customers to get in touch with you across all channels, and for support agents to respond faster with the right information—all from one centralized platform. With eDesk, you can streamline your customer service operations, improve response times, and ultimately enhance the overall shopping experience for your customers.

eDesk Review: How can it be used?

Now, let's talk about how you can use eDesk to take your eCommerce game to the next level. Whether you're a small business owner, a medium-sized enterprise, or a big player in the eCommerce industry, eDesk has got you covered. Here are just a few ways you can leverage the power of eDesk:

  • Efficient Customer Support: With eDesk, you can manage all your customer queries and support tickets from one central dashboard. No more jumping between different platforms or missing important messages. eDesk helps you respond to customer queries 84% faster, making your customers happy and boosting your online reputation.
  • Automated Pricing: eDesk's advanced price management software, called Repricer, helps you optimize your product prices to increase sales. It works flawlessly on popular marketplaces like Amazon, eBay, and Walmart, ensuring that you stay competitive and maximize your revenue.
  • Boosting Reviews and Ratings: eDesk's Feedback feature enables you to attract more positive reviews and ratings on platforms like Amazon, eBay, and Trustpilot. More stars mean more sales, so with eDesk, you can target positive feedback and build trust with both customers and marketplaces.

eDesk Review: Who is it for?

Now that we know how eDesk can be used, let's talk about who can benefit from this powerful tool. eDesk is designed to cater to the needs of various user profiles and industries. Here are some of the user segments that can leverage the power of eDesk:

  • eCommerce Entrepreneurs: If you're just starting your eCommerce journey, eDesk can help you provide top-notch customer support right from the beginning. It's easy to set up and use, and it will give you a competitive edge in the market.
  • Medium-Sized eCommerce Businesses: As your business grows, so does the volume of customer queries and support tickets. eDesk can scale with your growing needs, ensuring that you can handle customer inquiries efficiently and effectively.
  • Enterprise-Level eCommerce Companies: For big players in the eCommerce industry, managing multiple marketplaces and customer support channels can be a daunting task. eDesk provides a centralized platform to streamline your operations and improve productivity.

eDesk Features

Now, let's take a closer look at some of the key features that eDesk offers. These features are designed to help you supercharge your customer service, optimize your pricing, and boost your online reputation:

  • eDesk Help Desk: The heart of eDesk, this feature allows you to manage all your customer queries and support tickets from one centralized platform. It integrates with all your marketplaces, webstores, and social channels, making it easy to provide top-notch customer support.
  • Repricer: This advanced price management software helps you automate your pricing strategy and stay competitive on marketplaces like Amazon, eBay, and Walmart. It ensures that you win the Buy Box and maximize your sales.
  • Feedback: With this feature, you can proactively reach out to customers and request feedback on platforms like Amazon, eBay, and Trustpilot. Positive reviews and ratings can significantly impact your sales, and eDesk makes it easy to target positive feedback.

eDesk Plans

If you're curious about the pricing details of eDesk, I've written a more in-depth review about it on my blog. You can find all the pricing information and choose the plan that suits your business needs. Just head over to edesk pricing and check it out!

eDesk Alternatives

Of course, eDesk is not the only player in the market. If you're looking for alternatives, here are some other customer support and pricing management tools you can consider:

eDesk Review: Pros & Cons

Now, let's take a quick look at the pros and cons of using eDesk:


  • Centralized platform for customer support, pricing management, and feedback
  • Seamless integration with popular marketplaces and social channels
  • Advanced features like automated pricing and selective feedback requests
  • Streamlined workflows and improved productivity


  • Pricing may not be suitable for all budgets
  • Some features may require additional add-on packages


So, there you have it—a comprehensive review of eDesk, the customer support help desk built exclusively for eCommerce. With its powerful features, seamless integrations, and focus on customer satisfaction, eDesk is definitely worth considering if you want to take your online business to new heights.

If you want to dive deeper into the world of SaaS products and read more reviews like this one, be sure to check out my saas blog. And remember, with eDesk, you can supercharge your customer service, optimize your pricing, and attract more positive reviews—so why wait? Give it a try and start selling smarter today!


Upendra Varma

Upendra Varma

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